Accessibility Options
Learn about our options for those with disabilities and impairments.
What is TTY?
A phone with TTY (teletypewriter) capabilities facilitates communication for those who are hearing- or speech-impaired. TTY allows you to type in a message that is sent over a cellular network. Voice messages can also be converted back into text, enabling smooth communication between non-impaired and impaired customers.
TTY mode is available on most mobile phones and is supported on Viaero's network.
Using TTY mode, Viaero customers can
- Contact 911 from their cellular phones.
- Text 911 using their devices in areas that support this service.
How Do I Enable TTY Mode?
You can turn on TTY mode whether you have an iPhone, a Samsung/LG/Motorola/Other (Android) or an Alcatel Go Flip phone.
Here's how to set up TTY on each type of device:
iPhone
1. Open "Settings," tap "General," then "Accessibility."
2. Under "Hearing," tap "TTY."
3. Move the "Software TTY" button to "on." The button should turn green.
4. To place a TTY call, open the Phone app, type in the phone number or select one of your contacts, and select "TTY."
Samsung/LG/Motorola/Other (Android)
1. Open up the Phone app or icon.
2. Tap on the row of three dots in the top right-hand corner.
3. Choose "Settings."
4. Choose "Accessibility" or "Call Settings" depending on your software version.
5. Choose "TTY mode" and select "TTY Full."
6. To make a call from your Phone app, select a contact or type in a number, and select "TTY."
Alcatel Go Flip
1. Select "Menu."
2. Choose "Accessibility" and then "OK."
3. Choose "TTY Mode."
4. Select "TTY Full" and then "OK."