Please update your payment information and autopay schedule prior to your next bill due date. But don't worry, we won't shut you off if you don't get it done before then.

You will need to contact us to update your account information. Call 611 on your Viaero Phone or call customer service at 877.484.2376.  

If You Have a Postpaid Autopay Account:

Quick Reminder: The information below will be important to make your transition a smooth one.

Payment Information: Your past payment details HAVE BEEN DELETED.

AutoPay Discount Update: Due to rising card processing fees, the AutoPay discount will no longer apply to payments made with credit or debit cards. To keep your discount, we recommend enrolling in AutoPay with your bank account.

Updating your account takes just a few minutes with these 7 simple steps:

Step 1: Log in to your account at myviaero.com and select Manage Payment Accounts from the Invoice & Payment options at the top.

Step 2: Select Add Payment Method.

Step 2a: and next choose between adding an E-Check, Debit, Credit Card or Digitial Wallen Method and select " Add" to continue.

Adding your AutoPay Schedule is also Very Simple: After you have added your payment method, you will need to add your autopay schedule.

Step 3:  Select Schedule Payments from the Invoice & Payment options at the top.

Step 4: Select Add Schedule

Step 5: Select your account and then continue

Step 6: After selecting your account and selecting "Continue", you are presented with the option to use an existing wallet you have previously set up or to "Add" a new payment method. When finished, select CONTINUE.

Step 7: Confirm that your autopay will come out on the due date by selecting the box at the bottom to authorize the scheduled payments, then, select “CREATE AUTOPAY”. 

See the below screen shots as a guide:

Please see our Frequently Asked Question below and if you have any concerns, chat with us on-line or contact us 877.484.2376.

Frequently Asked Questions

What is changing?

Viaero is implementing a new payment system that will give our customers expanded, secure payment options for their monthly bill as well as more self-service payment options. Viaero customers will continue to be able to pay their monthly invoices and set up automatic recurring payments in store or online at www.myviaero.com, which will be more mobile-friendly and deliver the same experience on any size screen.

What options are available online at www.myviaero.com?

Viaero’s customer portal at www.myviaero.com enables customers to access their billing and payment histories, sign up for reminders, manage paperless bill settings, view and pay multiple accounts at once, manage your autopay settings, and much more! And it’s available to you anytime, day or night.

What payment methods and payment options are available?

With the launch of Viaero’s new payment system, Viaero customers have more options to pay. Besides being able to continue to pay in store during store hours or online anytime at www.myviaero.com, Viaero customers will be able to

• Hear their amount due, past due balance (if any), and due date, and pay their bill 24/7 by calling 611 from their Viaero phone or 877-484-2376 from any phone and using our automated voice menu system (requires account number and zip code)
• Pay with a digital wallet like Paypal, Venmo, Apple Pay or Google Pay
• Receive email notifications when your monthly statement is ready for viewing

When will the new system be implemented?

The new payment system is expected to become available October 2nd, 2024.

Will there be an interruption of online Viaero bill payment services during the update?

With this change to a new payment system, our legacy payment system will no longer be active and your previous payment information and future scheduled payments will be securely and permanently deactivated. To authorize and schedule payments with the new system a quick registration process is required.

If I am a pre-existing user of the former online payment system, will I need to re-register?

Yes, once the new payment system is live, customers will need to re-register their bank account or credit card information. In addition, they will need to reschedule their monthly automated payments.

With this change to a new payment system, our legacy payment system will no longer be active and your payment information and future scheduled payments will be securely and permanently deactivated.

Can I use these options to pay a deposit?

No, deposits will need to be paid in store or with one of our online sales representatives.

Can I use these options to pay a reconnect fee?

No, any type of fee not shown on a monthly invoice will need to be addressed in store or with one of our online sales representatives.

Can I set up AutoPay from myviaero.com?

You are able to log in to www.myviaero.com and set up AutoPay by creating a payment wallet with your bank or credit card information.

Where do I find my new bill?

If you are enrolled in eBill, you will still be able to access your monthly bill at www.myviaero.com. If you receive a paper bill, that will continue to be sent to you in the mail.

Will I still receive a paper copy of my bill?

If you receive a paper copy of your bill, that will continue to be sent to you in the mail.

How does Viaero ensure payments, payment information and personal information are secure?

Viaero’s new Level-1 PCI compliant payment system uses multi-layered data protection protocols, digital encryption, and meets industry standards to ensure your payments, payment information, and personal information is safe and secure